We, W E RENT A CAR & TOURS SDN BHD (Registration No. 201701030476 (1244646-h)), value and respect the privacy rights of all our customers across all aspects of our business and we strive to protect your Personal Data in compliance with the laws of Malaysia. We will only collect and use your Personal Data in accordance with the Personal Data Protection Act 2010 (and any other such laws that may be enacted from time to time), with this Privacy Notice and such other term(s) in the agreement(s) that you may contract with us or have contracted with us. We highly encourage that you carefully read this Privacy Notice to allow you to understand how we collect, use, handle, retain, disclose, and protect your Personal Data. Succinctly, this Privacy Notice explains:
In order to set up your account in our website (wecarrentalpenang.com) and provide you with the service(s) the website, deal with your inquiry(ies), open and operate an account with us, and/or to inform you of current and upcoming promotion(s), we need to collect and use your Personal Data or. In the event that we are not provided with all the Personal Data that we request, we may not be able to provide you with our service(s) or continue to provide you with our service(s). For the avoidance of doubt, by providing your personal data in our website, you hereby agree to set up your account in our website (wecarrentalpenang.com).
The extent and type of Personal Data that we collect from you or any third party depends on our service(s) that you subscribe to and/or the purpose of the collection of the Personal Data. Some of the Personal Data that we collect may be sensitive in nature. The Personal Data that we collect may include, but not limited to, your name, NRIC number, nationality, passport number, address, email address, mobile phone number, date of birth, gender, race, photograph, parking habits and lifestyle choices, motor vehicle registration number, your location, credit card details, and/or debit card details, background information (including financial and criminal records) as applicable We collect this information only with your consent and/or in strict compliance with applicable laws. If you are a company, we may collect such data including, but not limited to, your company registration number, your phone and/or fax number, your business and/or registered address, and/or your employee’s Personal Data. Companies shall obtain the consent of the employees before providing us with the employees Personal Data
We will collect your Personal Data that you have provided to us (whether through the Website, or a physical form), or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by us from time to time and includes sensitive Personal Data such as data relating to any commission or alleged commission of offence.
The provision of your Personal Data is voluntary. However, if you do not provide us your Personal Data, your request for the Application may be incomplete and we will not be able to process your Personal Data for the Purposes outlined below and may cause us to be unable to allow you to use our service.
We may also collect your data from third party related application(s) or software(s) for the purpose of providing you with our services or related services. We may also collect your Personal Data from your employer where the services we provide are related to your employer-employee relationship and we may collect your Personal Data from your employees. We may also obtain your Personal Data from third parties (including but not limited to, information from your referees, public records, or background check agencies who may be engaged to provide us with your Personal Data, including information regarding past criminal record(s), if any). All such information will be kept strictly confidential and used strictly for due diligence and background checks purposes only. In addition to the above, we may also collect your Personal Data from any third-party that you have authorized to disclose your Personal Data to us.
We collect your Personal Data for the following purposes:
We shall use and disclose your Personal Data for such purpose(s) that the Personal Data was collected, as indicated above and for any other secondary purpose(s).
We may disclose your Personal Data to our company, associates, affiliates, jointly controlled entities and shareholders (e.g. insurance companies or any other third parties with whom we may collaborate with), landlord(s), service providers, credit reporting agencies and/or contractors, who assists us in providing and/or supplying our product(s) and service(s) or processes Personal Data for or on behalf of us for any of the purposes as stated herein.
We may also disclose your Personal Data to third parties (including but not limited to their advisers / representatives) in connection with any corporate exercises, e.g. any proposed or actual mergers and/or acquisitions, joint venture, investment or funding exercise, asset sale or for any other matter of such nature which relates to us.
Notwithstanding the above, we may be required, as a result of our contractual obligation(s) to you or to any other third-party, to disclose your Personal Data to the landlords of a particular car parking facility that we manage and operate, and to our auditors who shall conduct audits of our business and services. Except where indicated above, we will not use and/or disclose your Personal Data unless:
In addition to the above, we may use your Personal Data to advise and inform you of new product(s), service(s) and/or marketing initiative that we think may be of interest to you. This may include, but not limited to, product and/or service offerings, newsletters and general information about us, or from our company, associates, affiliates, jointly controlled entities, shareholders and any other entities within the group.
If you prefer not to receive information about such product(s) and service(s) from us, you can contact our Customer Service Officer and request to be removed from the relevant circulation list. We would like to highlight to you that your act of unsubscribing will not end the transmission of service-related emails from us, such as administrative email alerts in relation to your account settings except where you have terminated your account with us.
You are more than welcome to request to have access to your data within our storage at any time. If you wish to do so, you may at any time, log in into your online account with us at www.wecarrentalpenang.com and view your data within our storage.
In the event that such data of yours is not made available to you via your online account or that you are unable to access your Personal Data, kindly contact our Customer Service Officer.
However, where:
We strive to ensure that your Personal Data with us are accurate, complete and up-to-date at all times. If at any point in time you believe that any of the Personal Data of yours that we hold is inaccurate, incomplete or not up-to-date, you should immediately inform us with the correct, complete and accurate data. We will use all reasonable efforts to correct the data within twenty-one (21) days from when our Customer Service
Officer receives your request for correction. In the event that we are unable to make such correction within the aforementioned twenty-one (21) days, we will inform you of our inability to make such correction within reasonable time as well as the reason as to why we are unable to do so. We shall, however, try out best to comply within thirty-five (35) days from when our Customer Service Officer receives your request for data correction.
Alternatively, you may log into your online account with us at www.wecarrentalpenang.com and update your details there as this method of correction would be faster and more convenient for you. In the event that you are unable to correct your details there or such detail is locked from being altered, kindly contact our Customer Service Officer and our Customer Service Officer shall do their best to make the necessary amendment(s) for you. If you no longer choose to use our services and would like to withdraw your consent from us to process your Personal Data, kindly contact us at [email protected]. We shall take the necessary steps to erase, destroy, anonymous or prevent access or use of such Personal Data for any purpose other than compliance with this Notice, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.
As we strive to protect your Personal Data, we limit the personnel that can access your data and the amount of data accessible by them. Only personnel that specifically requires your Personal Data may access it to carry out their business responsibilities. Our employees are at all times obliged to respect the confidentiality of any Personal Data held by us.
We take reasonable steps to keep your Personal Data secure and protect it from loss, misuse, or unauthorized alteration. Any of the Personal Data you electronically provide to us are stored on secure servers. We also maintain a reasonable physical security procedure to manage and protect the use and storage of records containing Personal Data
In order to ensure that we meet the needs and wants of our website and application users in addition to further develop our online services, we may collect aggregated information by using cookies or similar electronic tools. Cookies are small amounts of information sent from a web server to your computer. These cookies are used to retain login and location information in order to make your experience more convenient and personal. We do not use cookies to track your inter net activity before or after you leave our website. No other company has access to our cookies.
We may update or change this Privacy Notice at any time, from time to time as and when we find it necessary to do so. When we do so, we will publish the updated Privacy Notice on our website which shall supersede the previous version of the Privacy No tice. The updated Privacy Notice will apply between us whether or not we have given you specific notice of any change.
We are committed to constantly improve our procedures to ensure that Personal Data that we process are kept secured and treated appropriately. If you feel that we have failed to deal with your Personal Data in accordance with this Privacy Notice, please speak to us so that we have an opportunity to resolve the issue to your satisfaction.
We will log your complaint and our Customer Service Officer will:
If you have any queries about this Privacy Notice or require any further details in relation to your Personal Data, please contact us at [email protected] or dial 04- 3319988.
1) (For Malaysian) Only D license and must be at least 21 years old is allowed to rent our car ; (For Foreigner) Only International Driving License is allowed to rent our car***
2) Maximum Travel Mileage per day is 200km (if exceeded limit, per km charge RM 1.00); Maximum Travel Mileage per month is 4,000km (if exceeded limit, per km charge RM 0.50) ***
3) Special Rate applies for booking 3-30days.***
4) Extra hour shall be charged at 20% of the daily rate per hour, 3 hours extra consider full day rental. Rates quoted are subject to change without prior notice.***
5) The hirer responsible for damage as a result of illegal. negligence, careless actions, tyre punctures, burst tyre, fuel errors, lack of electricity because of forgotten turned off electrical devices, loss or damage to the vehicle accessories and damage of windows, mirror and undercarriage. ***
6) Damages such as accident, collision, scratches (interior & exterior of the vehicle), and more are responsible by hirer not more than RM 3,000.00. ***
7) No Eating, No Smoking in the car (Once found, hirer will be penalized RM 300) ***
8) Security Deposit will be refunded in 7-14 days after the returned of rented car (Reason is to check the wellbeing of the rented car, and incoming traffic summon). ***
9) After payment, cancellation will not be entertained, instead, hirer can choose to rent some other day.
04-3319988
016-4112397
Lot 1689, Mk14, Jalan Kampung Gajah, 12200 Butterworth, P.Pinang
04-3319988
016-4112397